Books: 1 | Review: 0 | Avg rating: 3.85
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Fred Reichheld

3.64 of 5 Votes: 1
url
https://100booksminority.com/fred-reichheld
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Books by Fred Reichheld
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World (2011)
language
English
3.85 of 5 Votes: 3
review 1: The concept is great, and its really easy to understand. We're testing eNPS this with our own employees - It's inspired us to create a tool at Splash Damage that allows all employees to regularly rate the company on whether they'd recommend it, why, and then allows me to review ...
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